We have a strict 24 hour cancellation policy.
We understand that unanticipated events happen occasionally in everyone's life. Business meetings, project deadlines, flight delays, car problems, a sick child, snowstorms, and illness are just a few reasons why on might consider canceling an appointment. In our desire to be effective and fair to all of our clients and out of consideration for our therapists' time, we have adopted the following policies:
24 hour advance notice is required when canceling and appointment. This allows the opportunity for someone else to schedule an appointment.
If you are unable to give us 24 hours advance notice for your appointment your credit card will be charged 50% of the amount of your appointment. This amount must be paid prior to your next scheduled appointment. You may also be required to provide a prepayment before any future services are performed. Because packages are a discounted rate, any package appointments cancelled in less than 24 hours will be charged the full amount of 1 package massage.
Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a "no-show". Your credit card will be charged the full amount (100%) for their "missed appointment and future service will be denied until payment is made.
Appointment times have been arranged specifically for you. If you arrive late your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the "full" session.
Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time.